Support

Something on a walk not behaving? Most snags have a quick fix below. For anything else, write to us.

Write to us

Testing the beta? You can also send feedback from Apple’s TestFlight app, with a screenshot.

Tell us what happened and where on the walk, and add these three details so we can reproduce it.

01

iPhone model

Settings › General › About › Model Name.

02

iOS version

Settings › General › About › iOS Version.

03

App version

Settings › General › iPhone Storage › Like a Local, under the app’s name.

Quick fixes

The usual snags on the walk, and what to do about them. Still stuck? Write to us.

001

Does it need a connection?

No. The Triumph Trail comes inside the app: audio, text, maps and routing. Install or update the app on Wi-Fi before you set out. The first time, tap Prepare Tour and the app sets up its offline map on your phone; that needs no data. After that it runs with no data or roaming at all.

002

I can’t hear the story

Turn the volume up with the side buttons: silent mode does not mute the stories. If Bluetooth headphones or a speaker are connected, the sound goes there. Music from another app is lowered while a story plays, not stopped. If a story still hasn’t started, press play, or tap Read to follow it as text.

003

The map can’t find me

The app uses your location to guide you between stops and to start each story as you arrive. If it says “Location is off”, tap Open Settings, or go to Settings › Privacy & Security › Location Services › Like a Local. Choose While Using the App and turn on Precise Location. Your location stays on your phone.

004

I’m not in Paris yet

The app tells you you’re far from the walk: live guidance starts when you’re in Paris. Until then, tap Preview the tour to go through it stop by stop, or Start when I arrive.

005

Metro directions look wrong

Metro and bus directions come from the timetable stored in the app, not from live data, so they can’t know about strikes, closures or works. When the station signs disagree, follow the signs. Allow Motion & Fitness so the directions move on by themselves as you walk and ride.

006

I closed the app

Open the walk again within six hours and tap Continue where you left off. You pick up at the stop you were on, and directions start again from where you are now.

007

How do I install it?

You need an iPhone with iOS 18 or later. The app is in public beta: install Apple’s TestFlight app, then open the invitation. If TestFlight shows that your build has expired, install the newest build from TestFlight.

008

Deleting my data

There is no account, and nothing is kept on our servers. Everything the app stores is on your iPhone, and deleting the app removes it: touch and hold the Like a Local icon, tap Remove App, then Delete App.